Terms and Conditions

These Terms and Conditions (the "Terms") govern your use of the Ouda mobile application, the Ouda website at ouda.ai, the waitlist, and the related AI interior design services (together, the "Platform"), operated by Ouda LLC ("Ouda", "we", "us").

By joining the waitlist, creating an account or otherwise using the Platform, you agree to these Terms. If you do not agree, do not use the Platform. Read them together with our Privacy Policy and any additional terms shown when you subscribe or use a particular feature.

1.About Ouda

Ouda LLC is a technology company registered in Delaware, United States. The Platform lets you photograph a room, have it redesigned by AI with real furniture and products offered by retailers in Lebanon, try paint colours with an estimate of their cost, replace or add pieces, save and share your designs, and find out which retailer sells each product so you can contact them.

Ouda is not the seller of the products shown on the Platform, and is not a contractor, installer, architect, engineer or interior designer for any work you carry out.

2.Eligibility and accounts

2.1 Minimum age

You must be at least 16 years old to join the waitlist or use the Platform. We ask for your date of birth when you complete your profile, and we may restrict or close an account if we reasonably believe the age requirement is not met.

2.2 Your account

You can create an account with an email address and password, or by signing in with Google or Apple. Before you can create designs, we ask for your full name, date of birth and telephone number. You agree to give accurate, current and complete information and to keep it up to date. An account is for one person.

2.3 Account security

You are responsible for keeping your sign-in details confidential and for activity that happens through your account, except to the extent it is caused by our own breach of these Terms. Tell us promptly at hello@ouda.ai if you believe your account has been used without your permission.

3.Early access and the waitlist

Ouda is currently offered to invited users as an early-access version before its public launch. An early-access version may contain errors, may be unavailable at times, and may change: features can be added, changed or removed, and designs may not always be produced. We will ask for your feedback, and you are free to decline.

We may give early-access users free designs or free access to subscription features. These are given at our discretion, have no cash value, cannot be transferred or exchanged, may end on a date we tell you, and may be withdrawn.

Joining the waitlist means we may contact you about early access and launch. It does not create an account, a subscription, a payment obligation or a guaranteed place in any launch group. You can ask to be removed at any time, as described in the Privacy Policy.

4.Trying Ouda without an account

You may be able to create a first design before creating an account. That design is linked to a temporary, anonymous session on your device. If you create an account, it moves to your account. If you do not, the session, its photograph and its design are deleted after 30 days, and cannot be recovered. These Terms apply to that use as well.

5.Ouda is not the seller

5.1 You deal with the retailer directly

Products on the Platform are offered by independent retailers. When you want a product, the app shows you how to reach the retailer — by WhatsApp, telephone or their website — and you contact them yourself. Ouda does not pass your details to the retailer, is not part of your conversation, and does not take orders or payments for products, arrange delivery or installation, or handle returns.

Any purchase is made directly between you and the retailer. Ouda is not a party to that sale and does not set its final price, delivery terms, warranty, return policy or installation terms.

5.2 No endorsement or guarantee

A listing on the Platform does not mean Ouda endorses, certifies or guarantees a retailer or a product. We do not verify a retailer's licences, insurance, product quality, reliability or ability to deliver. Make the checks you consider appropriate before buying a product or letting anyone into your home.

6.Products, prices and estimates

6.1 Product information

Product names, descriptions, photographs, prices and availability are supplied by retailers or collected from their public websites. We take reasonable steps to keep them accurate, but we do not guarantee that they are complete, current or error-free. Prices are shown in United States dollars. A price or availability shown on the Platform may differ from what the retailer offers when you contact them, and the retailer's terms at the time of your purchase govern it.

6.2 What a subscription reveals

Without a subscription, designs show the products placed in your room, but the retailer, price and link for each product are hidden. With an active subscription, they are shown. During early access we give every account this access for free under section 10.4, so the retailer, price and link are shown to everyone. Some items in a design may be decorative and not correspond to any product for sale; the app marks these.

6.3 Paint and cost estimates

Paint estimates are worked out from wall and ceiling areas that our AI estimates from your photograph, which you can correct; the paint price supplied by the retailer; and a surface-preparation rate set by Ouda. Every total, budget or cost figure on the Platform is an estimate for information only. It is not a quotation, an offer or a binding price. Actual costs may differ substantially because of measurements, delivery, installation, materials, taxes, retailer pricing or site conditions.

7.AI designs

7.1 Visualisation only

Designs are produced by artificial intelligence for visualisation, inspiration and planning. They are not architectural plans, engineering drawings, specifications, measurements or professional advice. AI may change the scale, proportions, colours, lighting, structure, openings or fixtures of your room, and may place a product where it would not fit. A product shown may not physically fit or suit your real room.

7.2 Colour and appearance

Colours, finishes and materials in a design may look different in real life because of screens, cameras, lighting, AI generation and manufacturing variation.

7.3 Verify before you act

Before buying, installing, modifying, demolishing, wiring or plumbing anything based on a design, check measurements, compatibility, structural feasibility, building rules, permits, warranties and safety requirements with the retailer or a qualified professional.

7.4 No guarantee of output

We do not guarantee that a design will match your preferences, reproduce a product exactly, identify every object in your room correctly, or be produced at all. A design that fails to generate does not use your free allowance.

7.5 Watermark

Every design carries an Ouda watermark, whether or not you subscribe.

8.Your content

8.1 Your responsibility

You are responsible for the photographs and other content you upload ("Your Content"). Only upload photographs of places you have the right to photograph, and do not upload content that breaks the law or infringes anyone else's intellectual property, privacy or other rights.

8.2 The licence we need to operate

You keep any rights you have in Your Content. You grant Ouda a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, process, transmit, adapt and modify Your Content only as needed to provide, secure, troubleshoot and improve the Platform. This includes sending it to the AI service provider described in the Privacy Policy, and review of designs and photographs by authorised Ouda staff to improve the quality of designs. The licence ends when Your Content is deleted, except for copies in backups that are overwritten in the ordinary course.

8.3 Your designs

Subject to applicable law, third-party rights and the terms of the underlying AI service, you may save, share and use the designs Ouda produces for you, for your own personal, non-commercial purposes. You must not remove, crop out, obscure or alter the Ouda watermark. We do not promise that a design is unique, free of third-party rights, or protected by intellectual property law in any country.

8.4 Marketing use

We will not use your room photographs or your designs in advertising, testimonials, public social media posts or marketing campaigns without your separate permission.

9.Ratings and feedback

The app may ask you to rate a design and tell us what was wrong with it. Answering is optional. If you give us ratings, comments, suggestions or other feedback, you allow Ouda to use them, without payment or obligation to you, to understand problems and improve the Platform. We may contact you about feedback you give us, as described in the Privacy Policy. We will not publish your comments with your name without your permission.

10.Free designs and subscriptions

10.1 Free allowance

An account includes a limited number of free designs, as shown in the app. We may give you more at our discretion, and we may change the free allowance, including by adding a monthly allowance. Free designs have no cash value and cannot be transferred.

10.2 What a subscription includes

While your subscription is active, you can create designs without using your free allowance, and you can see the retailer, price and link for the products in your designs. The subscription does not remove the watermark described in section 7.5. The plans, lengths and prices available are shown in the app before you buy.

10.3 Reasonable use

Unlimited designs are for normal personal use. We may limit, pause or refuse designs where use is automated, abusive, shared across people, or places unreasonable load on the Platform, and we may apply technical limits to protect the service.

10.4 Access granted by Ouda

We may give you free designs or free access to subscription features, for example during early access or to resolve a problem. Such access is subject to section 3 and may end on the date we tell you or be withdrawn.

11.Billing, renewal and refunds

Subscriptions are bought through the Apple App Store or Google Play, and are subject to Apple's or Google's terms as well as these Terms.

• Payment is charged to your Apple ID or Google Play account when you confirm the purchase.
• Automatic renewal. Your subscription renews automatically for the same length and at the price then shown, unless you cancel at least 24 hours before the end of the current period. Your account is charged for the renewal within the 24 hours before the current period ends.
• Cancelling. You can manage and cancel your subscription in your App Store or Google Play account settings. Cancelling stops future renewals, and you keep access until the end of the period you have paid for. Deleting the app or your Ouda account does not cancel a subscription.
• Price changes apply only to future periods, and Apple or Google will tell you in advance where required.
• Refunds for store purchases are handled by Apple or Google under their policies; Ouda cannot issue them directly. Where applicable law gives you a right to a refund, that right is not affected.
• Restoring purchases. If you reinstall the app or change device, use "Restore purchases" in the app to reconnect an active subscription to your account.

Ouda does not take payment for furniture, paint or other physical products. Those are paid to the retailer directly.

12.Sponsored listings

The Platform does not currently show paid placements. If we introduce sponsored or promoted products or retailers, we will label them clearly as "Sponsored", "Ad" or similar. A sponsored placement is not an endorsement.

13.Prohibited conduct

You may not use the Platform for unlawful, fraudulent, deceptive, abusive, harmful or infringing purposes. In particular, you may not:

• impersonate another person or business, or give false information, including about your age;
• upload content you are not entitled to use, or photographs of other people's homes or of people without their consent;
• remove, crop out, obscure or alter the Ouda watermark;
• create multiple accounts, or use automated means, to obtain more free designs or to get around limits, payment controls or access controls;
• submit malicious code, or attack, probe, overload or interfere with the Platform;
• scrape, harvest or systematically extract Platform data, including product and retailer information, except where we expressly permit it;
• reverse engineer the app or attempt to derive its source code, except where the law does not allow this restriction; or
• use the AI features to create or distribute unlawful, harmful or infringing content.

14.Suspension, termination and deletion

We may suspend, restrict or close an account or access to a feature where we reasonably believe there has been fraud, abuse, a security threat, unlawful activity, a material breach of these Terms, or conduct that creates material risk to users, retailers or Ouda. Where appropriate and reasonably practicable, we will give notice and a chance to put things right.

You can stop using the Platform at any time, and you can delete your account in the app under Account. Deletion takes effect after a 30-day recovery period, during which signing in again cancels it; after that, your account, photographs, designs, ratings and comments are deleted as described in the Privacy Policy and cannot be recovered. Deleting your account does not cancel a subscription bought through Apple or Google, and does not entitle you to a refund for a period already paid.

Termination does not remove obligations or liabilities that arose beforehand, or provisions intended by their nature to survive.

15.Safety and professional advice

Do not rely on the Platform or a design alone to carry out electrical, gas, structural, plumbing, roofing, demolition, load-bearing or fire-safety work. Such work may require licensed professionals, permits, inspections and compliance with building and safety rules. You are responsible for getting appropriate professional help and for following product instructions, manufacturer warnings and applicable law.

16.Intellectual property

Except for Your Content and third-party content, the Platform and its software, interfaces, databases, the selection and arrangement of content, the Ouda name, logo and watermark, graphics, text, and product matching and recommendation systems are owned by or licensed to Ouda and protected by intellectual property laws. Product names, photographs and trademarks belong to the retailers and manufacturers concerned. Subject to these Terms, Ouda grants you a limited, personal, non-exclusive, non-transferable, revocable right to use the Platform for its intended purposes.

17.App stores and third-party services

17.1 Third-party services

The Platform works with services we do not control, including Apple, Google, WhatsApp and retailers' websites. They have their own terms and privacy practices, and we are not responsible for their content, availability, products or conduct.

17.2 If you downloaded the app from the Apple App Store

These Terms are between you and Ouda, not Apple, and Ouda, not Apple, is responsible for the app and its content. Apple has no obligation to provide maintenance or support for the app. To the extent any warranty applies and the app fails to conform to it, you may notify Apple, and Apple may refund the purchase price, if any; to the maximum extent permitted by law, Apple has no other warranty obligation. Ouda, not Apple, is responsible for addressing any claims relating to the app, including product liability claims, claims that it fails to meet legal or regulatory requirements, consumer protection claims and intellectual property infringement claims. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. You must also comply with the App Store's usage rules.

17.3 If you downloaded the app from Google Play

Your use of Google Play is subject to Google's terms. Google is not responsible for the app or its content.

18.Availability and changes to the Platform

We may add, change, suspend, replace or discontinue features; change technical requirements; change the free allowance; introduce or remove plans; and change prices for future periods. We do not guarantee that any feature, retailer, product or AI model will remain available. Maintenance, updates or emergencies may temporarily affect availability. We make reasonable efforts to keep the Platform running reliably, but do not guarantee uninterrupted or error-free access, particularly during early access.

19.Disclaimers

To the maximum extent permitted by applicable law, the Platform is provided "as is" and "as available". Ouda disclaims warranties that may lawfully be disclaimed, whether express, implied or statutory, including warranties of merchantability, fitness for a particular purpose, accuracy, availability and non-infringement.

In particular, we do not warrant the quality, safety, legality, availability, delivery, installation or warranty performance of any retailer or product; the accuracy of retailer prices, stock or product information; or the accuracy, feasibility, safety, fit, measurements, colours or estimates of any design.

20.Limitation of liability

To the maximum extent permitted by applicable law, Ouda and its members, managers, officers, employees and agents will not be liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data, goodwill or anticipated savings, arising from use of the Platform, dealings with retailers, retailer products, designs, or inability to use the Platform.

We are not responsible for property damage, defective workmanship, personal injury, product defects, delivery failures, warranty disputes, price differences or renovation decisions arising from a transaction between you and a retailer or other third party, except to the extent liability cannot lawfully be excluded.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including mandatory consumer rights in your country.

21.Indemnity

To the extent permitted by applicable law, you agree to indemnify Ouda and its officers, managers, employees and agents against third-party claims, losses and reasonable costs arising from your unlawful misuse of the Platform, your material breach of these Terms, or content you knowingly upload in violation of another person's rights. This does not require you to indemnify Ouda for Ouda's own unlawful conduct.

22.Privacy

How we collect, use, store, share and delete personal information — including your photographs and designs, the AI service that processes them, and the analytics we use — is described in our Privacy Policy, which forms part of your relationship with us and should be read before you use the Platform.

23.Changes to these Terms

We may update these Terms to reflect changes in law, our business, features, pricing, providers or security practices. The "Last updated" date identifies the current version, and the app records which version you accepted. Where a change is material, we will tell you in the app or by email and, where required, ask you to accept the updated Terms before continuing. If you do not agree, stop using the Platform and cancel any subscription before its next renewal.

24.Governing law and jurisdiction

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules. This does not deprive you of the protection of mandatory consumer-protection laws of Lebanon or of any other country where you live that cannot be waived by agreement. Subject to those mandatory rights, disputes arising out of or relating to these Terms or the Platform will be submitted to the state or federal courts located in Delaware, United States, and you and Ouda consent to their jurisdiction.

25.General provisions

25.1 Entire agreement

These Terms, the Privacy Policy and any additional terms presented for a particular feature or plan form the agreement between you and Ouda about the Platform.

25.2 Severability

If a provision is held invalid or unenforceable, it will be interpreted or limited to the minimum extent necessary, and the rest of these Terms continues in effect.

25.3 No waiver

If we do not enforce a provision, that does not waive our right to enforce it later.

25.4 Assignment

You may not transfer your rights or obligations under these Terms without our written consent. Ouda may transfer these Terms in connection with a merger, restructuring, financing or sale of its business or assets, subject to applicable law.

25.5 Electronic communications and language

You agree that notices and agreements may be provided electronically, in the app, by email or through our website. These Terms are written in English; if we provide a translation, the English version prevails to the extent permitted by law.

26.Contact

Questions about these Terms, problems with a design, or legal notices may be sent to: